Returns management


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Every customer has different returns processes. Whether with RMA or return note: We accept the returns, identify the order and check the articles according to your specifications:


Was this article even sent to the customer? With this exact serial number? In which condition is the product? Afterwards the returns are booked again, either for resale, as B-goods or as defective goods. The same principle applies to returns: performance and quality. Because the faster the customer receives a response, the higher the customer satisfaction. Of course, you will also receive a detailed returns report.

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» Receipt
» Evaluation
» Repair / Rework
» Repacking
» Restorage
» Disposal / Recycling

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